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Support tickets will be answered seven (7) days a week, between 8 am to 8 pm Eastern time.
Technical Support Request
Required fields are marked with an asterisk*
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We need the entire report, unaltered, as the information within, provides information which will assist us in providing the proper answer to the issue at hand."}],"attrs":{"localId":"807211b8-3e23-480a-97d8-a1fb40b3abfc"}},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Press the "},{"type":"text","text":"Windows ","marks":[{"type":"strong"}]},{"type":"text","text":"key and enter 'dxdiag' in the search box."}],"attrs":{"localId":"1eecbbf0-24b4-45d5-8197-4bb7ec2959e5"}}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Select the dxdiag app."}],"attrs":{"localId":"cdda759c-f2f4-4881-a22b-9e56d74a0c3a"}}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"When DirectX Diagnostic Tool opens, select the "},{"type":"text","text":"Run 64-bit DxDiag ","marks":[{"type":"strong"}]},{"type":"text","text":"button."}],"attrs":{"localId":"4b0bf8ce-af65-4a80-989d-5a1bbfa73bf7"}},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"If that button doesn’t appear, move to step 6."}],"attrs":{"localId":"7397bf81-fd4d-41c1-ac84-482692de7294"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"You’ll see a green progress bar in the bottom-left of the DirectX Diagnostic Tool window while the program is gathering information."}],"attrs":{"localId":"0b5962a1-84f0-40a2-856f-a80fd68fd47f"}}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"When the progress bar disappears, it means your report is ready."}],"attrs":{"localId":"abe0b758-78aa-4dca-91f9-3683cacff36c"}}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Select "},{"type":"text","text":"Save All Information.","marks":[{"type":"strong"}]}],"attrs":{"localId":"fdb1b0f8-f6a6-490d-b67e-328ce4630026"}}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Save the file to your desktop (make sure it’s saving as a text file) and give it a name you’ll remember."}],"attrs":{"localId":"c8df1e8c-5544-471c-91d4-9d5868a8fdff"}}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Select "},{"type":"text","text":"Exit","marks":[{"type":"strong"}]},{"type":"text","text":"."}],"attrs":{"localId":"45fa325f-7d3a-4ca9-86a9-a8193f604308"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":29},"layout":"default","localId":"c1608eb3-6bc8-4957-8c2b-28d1fb199299"}}]}],"conditions":{},"sections":{"1":{"conditions":[]}},"questions":{"19":{"type":"cm","label":"Graphics Card","description":"Which Graphics Card are you using?","validation":{"rq":true},"jiraField":"customfield_10426","questionKey":""},"15":{"type":"cm","label":"Host Application","description":"Which host program are you experiencing the problem","validation":{"rq":false},"choices":[{"id":"1","label":"Corel Paintshop Pro","other":false},{"id":"2","label":"CorelDRAW","other":false},{"id":"3","label":"Adobe Photoshop","other":false},{"id":"4","label":"Affinity Photo","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"37":{"type":"ts","label":"Product Serial Number","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"39":{"type":"ts","label":"Name:","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"31":{"type":"cd","label":"Where was the program purchased from>","description":"Please choose one of the options","validation":{"rq":true},"jiraField":"customfield_10427","questionKey":""},"38":{"type":"ts","label":"Which Model Are You Using?","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"18":{"type":"cm","label":"Operating System","description":"Which OS are you experiencing the problem","validation":{"rq":true},"jiraField":"customfield_10425","questionKey":""},"30":{"type":"cm","label":"Product","description":"Which product are you using?","validation":{"rq":true},"jiraField":"customfield_10424","questionKey":""},"29":{"type":"at","label":"DirectX Attachment","description":"Any screenshots or reports you wish to provide, please upload them here.","validation":{"rq":false},"choices":[],"questionKey":""},"28":{"type":"pg","label":"Please explain the issue","description":"The more details that you provide, the easier it will be for our support staff to provide you with the answer you seek.","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"30eec48e-378a-4b7a-b151-188c7acdc58f"},"linkedJiraFields":["customfield_10424","customfield_10425","customfield_10426","customfield_10427"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}